Center Of Excellence (COE): How to Set Up One

According to Gartner, a successful center of excellence (COE) “concentrates existing expertise and resources in a discipline or capability to obtain and sustain world-class performance and value.” The phrase “center of excellence” is gaining more popularity in the business world. However, every organization needs to understand why they need a (COE) center of excellence. Therefore, we need a technology center of excellence to guide an organization toward a better understanding of a particular area.

Center Of Excellence (COE)

These areas of an organization involve

● implementation, management, and use of technology
● The adaptation, management, and use of new skill

The following article will help you expand your knowledge about what COE is and how to set up a
technology center of excellence in your organization.

What is a Center of Excellence (COE)?

According to TechTarget, a center of excellence (COE) is a group of knowledgeable professionals whose goal is to offer the company they work for the finest practices in a certain field of expertise.

Centers of excellence (COEs) are frequently established at times when there is a knowledge gap or a skill gap within a company. For instance, a business may decide to establish a new technology center of excellence to manage the implementation and adoption of robotic process automation (RPA) efficiently.

Importance of COEs

It is crucial to gain an understanding of the advantages associated with establishing a COE before diving into the steps that a company must go through to establish one. However, COEs have the potential to enhance company operations and ensure success.

Moreover, the effective establishment of a COE can guarantee the following implementations for a business.
● Make better use of its resources in an efficient way
● Offer clients high-quality products and services
● Lower the costs of operating the firm by putting an end to unproductive procedures and reducing the time needed to incorporate new technologies and skills

As a result, COEs can be quite useful in the process of developing and measuring the performance of a business. It is possible that it can help an organization establish consistency while also reducing complexity.

6 Steps to Establish a Center of Excellence

A company should not take the establishment of a COE lightly because errors made during the
initial setup phase can result in ineffective business operations. Companies need to invest the time and effort required to follow these three steps to reap the benefits of a COE.

1. Establish Specific Design Guidelines and Best Practices

Organizations need to specify clear principles on how to develop solutions to make their
solution resilient to any issues that may arise, such as platform outages and security issues.
This will allow their answer to be adaptable to changes in the business and to any issues
that may arise in the future.

2. Build a Solid Team with the Right Attitude

Having a team that is open to new ideas is one of the most important factors in achieving
success. If they are unwilling to take chances, they will not be able to innovate effective
strategies. Anyone can learn how to use technology with the right instruction. Nevertheless, it is
essential to have a natural desire for creativity and the courage to take risks, even if they are

3. Create a Stockpile of Components That Can be Reused

A business can realize the value and gain speed with the help of a collection of reusable
components. A component can be anything as straightforward as a template for a document,
or it can refer to something that is created by developers. Everything that is designed ought
to be constructed in a way that it may be used in a variety of use cases.

4. Establish Stable, Monitored Environments

As a component of the COE, the establishment of proactive monitoring processes is a
necessary step. Establishing iterative processes for quality assurance and platform testing
gives organizations the peace of mind that comes with knowing that production changes
adhere to industry standards.

5. Ongoing Process Improvement

Organizations must develop an iterative approach to guarantee that everything is carried out
in an appropriate manner, at the appropriate time, and with the participation of the
appropriate individuals. It is a good idea to set up an intake procedure that comprises a
three-stage evaluation to assist in determining which tasks are suitable for automation based
on sustainability, complexity, and business value.

6. Design Lightweight, Consistent Governance

Finally, to guarantee compliance and best practices are followed, organizations need to
develop simple, consistent governance. They should enable their security and infrastructure
teams to offer checklists of locations where they would need to be contacted to establish
exceptions-based approval processes.


While the phrase “center of excellence” (COE) may be overused in the business world,
companies should not dismiss it as just another passing business trend. The establishment
of a COE comes with a number of genuine, tangible benefits, and it also has the potential to
streamline business processes in a variety of ways.

On the other hand, the process of establishing the technology center of excellence should
not be treated disrespectfully at any point. Businesses have to take the time to correctly
establish the center’s goals and strategies if they want to ensure that it will be successful.
In addition, organizations must be certain that the (COE) center of excellence has sufficient
funding by continuously marketing it and establishing partnerships with legit leads.


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