There are plenty of courier delivery software options available to businesses and commercial customers today. Choosing the right one can be difficult for a business owner. It is difficult form people who are new to this kind of delivery activity. People are unfamiliar with the technology and features that are available.
So, what are some of the parcel delivery app development options currently offered by the top courier companies? There are many different things to consider when comparing the features and capabilities of various delivery management systems. Each company is different, as are their needs and functions. So in this article, we’ll look at 7 of the most important factors. You should consider these when looking at courier delivery software.
7 Factors of Parcel Delivery App
1. Customer Service
Customer service is critical to helping your courier run efficiently and effectively. Therefore, look for features that include customer support, a help desk or community forums on the courier website and mobile apps. In addition, a courier management system should provide the ability to monitor courier performance. It can include peak hours and average delivery times. It should provide an easy way to track customer information. Some companies even offer to email customer reports when they need to. Other features may include a live chat option, telephone number tracking and real-time GPS tracking.
A good courier delivery software package will allow you to view customer details and complaints remotely. These allow to track delivery progress remotely. Users can get email delivery confirmation and tracking. The apps provide a secure storage area for customer data.
2. Accurate Filing And Billing
Your courier management system should have robust reporting and accounting capabilities. Look for an online report viewer, a desktop application that can export spreadsheets and other reports. It should have the ability to export custom reports and invoices. Check that the reports can be imported and exported directly into Microsoft Outlook or Google Calendar.
Also, look for an effective audit trail section. This should help you track and trace problems and anomalies. The audit trail section will also help you find gaps in your courier security and customer record keeping. Finally, if you want to reduce delivery time for the courier, you should look for a courier management system. It should enable you to set delivery dates and times automatically.
3. Automatic Booking And Paying
This is a key feature of any effective parcel delivery software package. You don’t want to have to take the time to manually add payments to the correct accounts. You also don’t want to check and monitor credit card and bank account balances. Look for software packages that enable you to accept money orders, debit cards, and electronic checks by e-mail. If you want to use a courier software package with a physical location or terminal, look for one that lets you track pick-up and delivery records online, and provide receipts for items picked up and delivered.
4. Inventory
If you’re a courier service’s company, you know how valuable the inventory information of your business can be. It’s crucial to be able to know where your inventory is at any given time, as well as what’s going out and what’s coming in. The best software packages will allow you to view and update inventory as often as you like and provide you with real-time data feeds so you can quickly and easily determine what to do with your inventory. If you have multiple locations, for example, you’ll need to be able to tell which of them is receiving shipments on specific dates, and what is going out.
5. Order Entry And Management
Whether you’re managing a small amount of inventory or a large fleet of drivers, you need a software package that enables you to enter orders and track delivery details in an organized manner. Look for a package that allows you to enter a large number of different orders, and that includes detailed information about the drivers carrying out the orders. In addition, you’ll also want a package that keeps track of your inventory so you know exactly what products are in stock and available for your customers.
6. Shipping Methods
When sending parcels, it’s important that your courier is capable of handling many different shipping methods, such as overnight, next day, and same day delivery. Some couriers only offer air freight, for example, while others will ship via express mail, and still others will deliver via a road service. It’s important that your package courier has a variety of shipping options, especially if you have multiple locations or services that need to ship on a regular basis.
Your parcel delivery software should allow you to choose the shipping method that best meets your delivery needs, and that includes both overnight and same-day delivery options. This feature will ensure that you never run out of shipping supplies, and that you never have to spend more than you have to on your shipment.
7. Billing And Accounting
When you send parcels, you need to be able to keep track of your purchases and deliveries, and determine how much money you need to spend on insurance, taxes, and other expenses. By installing a parcel delivery tracking app package, you’ll be able to get great billing and accounting features right out of the box. Check to see whether your package courier offers this kind of functionality, and then upgrade if you don’t have it. Courier software packages with great bill-keeping features can really help you manage your business better, so you should definitely look for one.
